We hope you’ll love RemNote Pro, Pro+AI, or Life-Long Learning! If something isn’t working out for you, please give us a chance to make it right. Contact us by clicking your name in the upper-left corner of RemNote and choosing Contact Support, or email [email protected]. In the mobile app, you can find this option by pressing the three-dot button in the top right of the home page.
If we’re not able to resolve your problem or you’ve changed your mind about RemNote Pro for some other reason, we’d be happy to cancel your subscription or license purchase and offer a full refund within 30 days of your purchase – again, contact us through Contact Support or by email at [email protected]. Refunds will be credited to your original payment method and may take up to 10 business days to process, depending on your bank.
Note: Depending on your bank, a refund may be processed as a reversal rather than a separate credit. This means the original charge will simply disappear from your bank statement as if it never happened, rather than showing a new refund entry. Your money will, of course, be returned too, but you may not be notified about this.
Same as with the regular refunds, this process can take up to 10 business days, depending on your bank. If the charge is still visible after this period, contact your bank to trace the transaction.
We cannot directly refund purchases made through the following payment methods:
Apple App Store: Apple does not give developers the ability to issue refunds for in-app purchases.
Contact Apple to request a refund for your purchase. To do this, visit Apple’s Report a Problem page and sign in using the Apple ID associated with the purchase. Once the transaction appears in your account, you can select “Request a refund” and choose the most appropriate reason. Apple usually reviews refund requests within 24 to 48 hours.
SEPA: SEPA payments are prone to double-refund fraud where someone makes a purchase, we refund it, and then the bank claws back the original transaction, resulting in a double refund and allowing the purchaser to steal the amount of the purchase. Due to persistent abuse, we are unable to offer refunds on SEPA payments.
Contact your bank to request a chargeback on the purchase; if they need any information from us, we'll be happy to provide it.
We are also unable to offer refunds more than 30 days after purchase, or for more than one subscription payment.