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RemNote Pro Frequently Asked Questions
RemNote Pro Frequently Asked Questions

Answers to common questions about RemNote Pro, including what’s included, subscriptions, discounts, and payment methods.

Martin Schneider avatar
Written by Martin Schneider
Updated over 2 weeks ago

Prices and payment

What pricing plans does RemNote offer?

We have three tiers of pricing:

  • Free (“RemNote Free”)

  • Monthly or yearly subscription (“RemNote Pro”)

  • One-time purchase (“Life-Long Learning”).

To compare features and current prices in your area, visit the Pricing Guide.

What's included in the Life-Long Learning Plan?

Please see the main article for details.

How do I pay?

We offer many payment options including credit cards, Google Pay, Apple Pay, Cash app, and Link. More about payment options here. If a payment option is not shown there, we do not support it.

Not all payment methods are available in all countries. All available methods will be presented at checkout.

Can I get a free trial of RemNote Pro?

Rather than offer a limited-time free trial, we offer limited-use trials – you can use each Pro feature a few times on the Free plan whenever it's convenient. For instance, you can upload and annotate three PDFs, even though PDF annotation is a Pro feature. After that, you'll be prompted to upgrade when you want to annotate another PDF.

You can also refer friends to receive free months of access to RemNote Pro.

Do you offer refunds?

Yes, we offer a full refund within 30 days of any subscription or license purchase if you're unsatisfied for any reason.

Where do my subscription dollars go?

We're a lean company focused on our users. Our goal is to build the world's most powerful thinking tool to empower individual learners, thinkers, and creators. Every subscription dollar goes directly into making RemNote more powerful for you. We're reinvesting everything right back into frequent updates, fundamental design research, and tooling.

Discounts and referral credit

Do you offer institution/classroom pricing?

Yes! We offer a group license discount for classrooms and educational institutions. Please contact us at [email protected] to discuss pricing and logistics.

I can't afford RemNote Pro. Can I get a discount on my plan?

We don't offer discounts for the Life-Long Learning plan at this time.

We offer a 25% education discount, as well as location-specific discounts for many areas with lower average income, for the RemNote Pro plan (whether you pay monthly or yearly). These are applied automatically based on where you live and, for the education discount, what email address you use (if it's associated with a recognized educational institution, the discount is granted automatically). If you're eligible for one of these discounts, you'll see an appropriately reduced price in Settings > Plans.

The education discount and location-specific discounts cannot be combined; if you're eligible for a location-specific discount, that is applied instead of the education discount.

If you have an AI plan, any discounts you're eligible for are not applied to the part of the plan that pays for AI credits (otherwise we would be selling them at a loss). So for example, if you have a monthly Pro+AI plan with a student discount, you get a 25% discount on the Pro plan part of it ($10), and a 0% discount on the AI part of it ($10), for a total monthly cost of $10 * 75% + $10 = $17.50.

How can I activate the Pro credits I've earned from inviting my friends?

Use your free credits by subscribing to RemNote Pro in Settings > Plans. Your payment method won't be charged until your credits run out, and you can cancel at any time. When you open up the Stripe Billing Page to subscribe, you'll see a $0 charge if your existing credits cover the duration of the next subscription period you're paying for (either one month or one year).

At this time, credits awarded from inviting friends can be redeemed only for monthly or yearly RemNote Pro subscriptions. Life-Long Learning plans and AI credits cannot be purchased with credits.

See RemNote Referral Credits for more information on the referral program.

Changing Plans

How can I cancel my subscription?

You can cancel your subscription at any time in Settings > Plans. We don't pro-rate subscriptions for partial months or years; instead, when you cancel your plan, your RemNote Pro access will continue through the next date you would have been billed, finishing out the month or year you paid for, and then your account will be downgraded to Free.

Will I lose work I've done in RemNote Pro if I downgrade to RemNote Free?

Certainly not! If you move from RemNote Pro to RemNote Free, all work done while using RemNote Pro remains in your account. For example, you’ll have ongoing access to all existing Aliases, PDF uploads and highlights, and Image Occlusion cards. To create new content using Pro features or, in some cases, edit existing content using Pro features, you'll need to subscribe again.

Once I’ve changed back to a Free account, can I still edit Pro elements?

It depends on the specific element. For instance, you'll still be able to change the text of aliases, but you won't be able to change queries in search portals.

What happens if I delete Pro elements while I'm on RemNote Free?

You can always undo the accidental deletion of a Pro element, just like any other element, by pressing Ctrl+Z (Cmd+Z on a Mac). We also count how many Pro elements are in your knowledge base on an ongoing basis, so that if you drop below the total limit for free accounts (e.g., 3 PDFs), you can again create new Pro elements of that type.

If a Pro element type gets bug fixes and improvements in the future, is that reflected on the instances in my Free account?

Yes, all bug fixes are always available to all users.

RemNote Free

Why do you offer the RemNote Free plan?

We're proud to offer an extremely powerful free plan. Our mission is to empower as many thinkers and learners as possible, and our free plan makes this possible.

Will RemNote Free release new features?

Absolutely! Both RemNote Pro and RemNote Free users will continue to see many new features, quality-of-life updates, and bug fixes. Of course, we'll release new Pro-only features as well.

RemNote AI

What are AI credits? Why is my AI use limited?

Whenever you use an AI feature in RemNote, we charge your account AI credits. AI credits reset each month on your billing date. If you run out of AI credits, you won't be able to use AI features again until the end of your billing cycle.

Even though prices are falling over time, RemNote's generative AI features are still quite expensive to run, and we're a small startup that can't afford to subsidize the costs. But we believe these features can greatly improve many people's learning experience, so rather than simply not offer them, we've adopted a credit system so everyone can benefit from limited use of them, and those who can afford to pay for more can use them extensively.

What's a RemNote Pro+AI plan?

If you're on a Pro plan and you run out of AI credits, you can upgrade to the Pro+AI plan, which will give you 20,000 AI credits per month compared to the Pro plan's 1,000 AI credits per month.

Adding AI credits to your RemNote Pro plan or Life-Long-Learning license currently costs $10 per month, whether billed monthly or yearly.

We're currently offering the AI credits included in Pro+AI plans at cost. This means we cannot offer any discounts on them.

How many AI credits does this feature use?

Please see the “How many credits does each feature use?” section on our pricing page for the most up-to-date information.

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