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My Payment Failed

Having your payment denied can be frustrating! Here are some troubleshooting steps.

Written by Martin Schneider

In some cases RemNote will not be able to bill your credit card, preventing you from buying the Pro subscription.

Try these steps:

  1. Confirm with your bank that your credit card supports foreign and online payment.

  2. Try using another credit card. For other payment options, see How can I pay?.

  3. If you don’t have another credit card, you can also consider using a prepaid debit card. You can likely find such cards in a local convenience store.

If none of these work, contact support and we'll sort it out.

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